TerraXplore Warranty Program

We Stand Behind
Every Drone We Sell

Every drone purchased through TerraXplore comes backed by a manufacturer warranty and our in-house support team. If something breaks, we help you fix it fast — because a drone on the ground isn't making you money.

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12-Month Warranty
Airframe, motors & electronics
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Battery Coverage
12 months or 1,000 charge cycles
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Parts In Stock
Ships within 1–3 business days

Manufacturer Warranty

12-month limited warranty on most electronic components.

3-month limited warranty on sprayer and spreader components.

Refund and Return Policy

We want you to be confident in your purchase, so please review all product details carefully before placing your order. Due to the nature of our products, all sales are final and we do not accept returns or exchanges for items ordered incorrectly or no longer wanted.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and we’ll make it right. We may ask for photos of the product and packaging to help process the claim.

Once approved, we’ll work with you on a replacement, repair, or store credit depending on the situation.

If you have any questions before ordering, feel free to reach out — we’re always happy to help make sure you get the right product.

What is Not Covered

Not all crashes are considered a result of hardware malfunction. The following scenarios are excluded from warranty coverage:

  • Crashes caused by the drone ascending or descending into an obstacle, including:Initiating a mission from the top of an obstacle.Colliding with an overhead object during an automated return-to-home ascent.Navigating upward into overhanging objects (e.g., tree branches or wires).Attempting to clear one obstacle while inadvertently impacting another, such as routing upward to bypass trees and hitting a parallel power line.
  • Collisions involving objects with a diameter smaller than 1 inch are not recognized by the obstacle avoidance system and are not covered.
  • Any impact while obstacle avoidance is disabled is excluded from warranty.
  • Multiple drone collisions, such as aircraft-to-aircraft impacts during fleet operations, are not covered.
  • Accidents occurring during manual flight mode, unless conclusively caused by a verified component failure, are not eligible for coverage.
  • Any crash outside the 12-month warranty period from the drone’s activation date is not covered.
  • If the customer fails to submit adequate documentation of the incident (including flight logs, images, and videos), the claim will be declined.
  • Collisions resulting from terrain-following misjudgments that lead to overhead impacts are excluded from warranty.

Accidents due to a physical component failure (e.g., motor, arm, propeller) may be covered, provided:The drone was properly maintained and regularly serviced.Pre-flight inspections were conducted.Critical components were kept clean and free of debris.Only approved OEM parts were used.Sufficient documentation proving the failure was submitted.

Potentially Covered Scenarios

Accidents resulting from a confirmed failure of a physical component—such as the motor, arm, or propeller—may be eligible for consideration, provided that all of the following conditions are met:

  • The drone was properly maintained and serviced on a regular basis. 
  • Pre-flight inspections were consistently performed.
  • All critical components were kept clean and free of debris.
  • Only approved original equipment manufacturer (OEM) parts were used.
  • Adequate documentation verifying the component failure has been submitted.

Component Warranty Periods

Aircraft electronics and control modules are covered for 12-months excluding spraying and spreading systems. Spraying and spreading system parts have 3-month warranties.

12 Months: Aircraft frame, ESC, RTK, motors, smart controller, charger, radar, etc.

3 Months: Flow meter, impeller pump, sprinkler, servo, solenoid vent valve, etc.

15 Days: Propellers, spread tank, cables, hose, structural module, etc.

Battery: 12 months or 1,000 cycles (whichever comes first).

How to Submit a Warranty Claim

Email support@terra-xplore.com and include:

  • Drone and part serial number
  • Description of issue
  • Photos or video of damage

If related to a crash, submit logs at: Flight Log Analysis Form. 

You can also call the support team phone line for additional questions and concerns:(888) 867-8986

Returns and Replacements

If a claim is approved, TerraXplore will issue replacement parts. Return the damaged parts to:

TerraXplore

1450 NE 69th Pl, Suite 53

Ankeny, Iowa 50023

Note: Shipping costs are not covered under warranty.