Not all crashes are considered a result of hardware malfunction. The following scenarios are excluded from warranty coverage:

• Crashes caused by the drone ascending or descending into an obstacle, including:Initiating a mission from the top of an obstacle.Colliding with an overhead object during an automated return-to-home ascent.Navigating upward into overhanging objects (e.g., tree branches or wires).Attempting to clear one obstacle while inadvertently impacting another, such as routing upward to bypass trees and hitting a parallel power line.
• Collisions involving objects with a diameter smaller than 1 inch are not recognized by the obstacle avoidance system and are not covered.
• Any impact while obstacle avoidance is disabled is excluded from warranty.
• Multiple drone collisions, such as aircraft-to-aircraft impacts during fleet operations, are not covered.
• Accidents occurring during manual flight mode, unless conclusively caused by a verified component failure, are not eligible for coverage.
• Any crash outside the 12-month warranty period from the drone’s activation date is not covered.
• If the customer fails to submit adequate documentation of the incident (including flight logs, images, and videos), the claim will be declined.
• Collisions resulting from terrain-following misjudgments that lead to overhead impacts are excluded from warranty.

Accidents due to a physical component failure (e.g., motor, arm, propeller) may be covered, provided:The drone was properly maintained and regularly serviced.Pre-flight inspections were conducted.Critical components were kept clean and free of debris.Only approved OEM parts were used.Sufficient documentation proving the failure was submitted.